Ticket Management on CRM
In customer service, recording and addressing customer feedback (complaints) plays a core and indispensable role. With the Ticket Management feature on CRMOnline, users can easily manage customer feedback in an efficient and quick manner.
The main management activities of the Ticket Management feature on CRMOnline include:
• Basic Information Management for Ticket Management on CRM:
- Ticket Type
- Ticket Subject
- Status: Open, Closed
- Processing Status: New, Assigned, Pending
- Customer
- Ticket Description and Solution
- Assigned User
- Auto-create tickets when customers send email requests or service feedback
- Email Notification Process based on ticket status
- Ticket Processing Progress Updates: Two types of updates — regular updates and internal updates (only for users within the team)
CRMOnline is the exclusive digital transformation platform of Long Phát, built and developed for over 12 years on the world’s leading open-source software platform, SuiteCRM.