Integration solution of IP Call Center into CRM

1. Issues your business might be facing?

• Unable to identify who the incoming callers are? Where are they calling from? and what they are doing?
• Not knowing the transaction history of customers (What they have purchased? When did they purchase? and What actions have been taken by the staff?).
• Lack of tools to store customer information and retrieve information when needed?
• Incurring high costs for traditional phone call charges and unable to review call history when necessary.

2. Integration solution of CRM software with IP Call Center – Voice IP.

Integrating the IP Contact Center (Virtual switchboard) into LONG PHÁT CRM’s LeadCard helps customers address these difficulties, while enhancing the customer experience.

• Direct Click To Call on the LeadCard screen.
• Pop up and identify customers when receiving incoming calls.
• Take notes during customer interactions. Schedule meetings with customers as needed.
• Record calls to evaluate and improve service quality.
• Internal calls between switchboard operators (Free of charge).
• Transfer calls to switchboard operators while talking to customers.
• Retrieve information and other knowledge when needed.
• Can listen to and make calls directly on computers or SoftPhone devices.

3. LongPhat CRM’s partners have integrated IP call center solutions.