CRM – Spa
Specialized CRM Solution for Spa and Beauty Salons
You are facing many difficulties in your business operations in the Spa and Beauty Salon industry:
- Large customer data stored in Excel files causes difficulties in searching and filtering.
- Customer information duplicates and inconsistencies between branches.
- When customers contact, staff cannot access customer information history to determine appropriate customer care methods.
- Lack of old tools to support reporting and statistics.
- Much time is spent aggregating sales report data because customer data is stored dispersedly in Excel files managed by each branch.
- Lack of collaboration between staff from different branches.
- Difficulties in ensuring the security of sensitive information (Who is allowed to see my data?).
- Failure to maintain continuity in sales activities, and customer care when there are personnel changes.
- Staff lack the tools to manage their customers.
- And many other issues.
This article is only for Spas and Beauty Salons who want to understand CRM solutions for Spa.
The following CRMOnline solution for LONGPHAT CRM’s spa will help solve all the difficult issues in the process:
- Customer list management
- Management of customer invoices
- Management of invoice statuses
- Sales revenue management
- Management of customer service usage schedules
- Front desk service commission management
- Technician commission management
- Employee salary management
- Payment management and bill printing
- Customer calling management via the mobile app through VoIP switchboard
- And many other issues…
You also know that in today’s competitive environment, full of challenges, spas need to invest in suitable tools for their sales and customer care strategies. Software that supports spas should easily access customer histories, understand customers, and convert them into sales transactions. Achieving high revenue, managing and updating information quickly, and automatically generating reports. All of this is addressed in LONGPHAT software’s CRMOnline solution for spas.
Our CRMOnline software solution for Spas – Beauty Salons
From the above issues, we have researched and developed a CRM solution for the Spa industry – “CRMOnline for Spas” on the SuiteCRM platform to make customer management and care easier than ever.
LONGPHAT CRM software solution for the Spa industry optimizes the sales process and customer care with 4 steps: New, Contacting, Converted, and Transaction Occurred. All customer care activities (All In One) are managed in a single LeadCardView screen – a customer and sales team management tool on the SuiteCRM platform.
Description of the process Spa CRM:
1. Approaching potential customers (New Customers)
After the Spa conducts marketing, it searches for customers on various platforms such as Facebook, Zalo, Website, etc. The Spa gathers a list of potential customers.
The CRM system integrates with Zalo, Facebook, the website, etc. When customers interact with posts on Zalo, Facebook, the website, etc., such as leaving comments or providing their phone numbers, the software automatically retrieves all customer data and displays it on the software interface. The CRM system automatically collects the following information: customer name, services the customer is interested in, phone number, and comments. The CRM system automatically moves all these customers to the “New Customers” section.
The customer care department continues to provide care and consultation through various channels: phone calls, emails, face-to-face consultations, etc. Customer information is automatically transferred to the “Customers Under Care” section.
2. Appointment scheduling
After the consultation process, the customer agrees to book a service at the spa.
3. Check-in
The customer arrives at the spa at the scheduled time and checks in. The staff records customer information and conducts upselling campaigns to offer additional services.
4. Service provision and payment
After the customer agrees to use the beauty services at the spa, the staff confirms the information and issues an invoice. The customer pays the invoice.
5. Customer care
The CRM system supports the spa in caring for customers through various channels:
- Follow-up phone calls
- Follow-up text messages
- Automated SMS for birthday wishes, holidays
- SMS for promotional programs
LONGPHAT CRM- A pioneering consultancy and deployment unit for CRM software in Vietnam for businesses on the suitecrm platform.
Please register today to experience fully free all the features of customer management and care software for the Spa industry – CRM for Spa – CRM for spa customer management.