Debt Management on CRM

Managing profit and debt is the process of overseeing and controlling both revenue and expenses, as well as managing the debts owed by a business and debts owed to business partners. Profit management focuses on improving operational performance and optimizing profit, while debt management aims to minimize risks and ensure the recovery of debts for the company.

Therefore, managing both of these factors is crucial for achieving stability and sustainability in a business. By understanding and applying a strict management process, companies can optimize profits and create a solid foundation for future growth. Below are the features of Debt Management provided by CRMOnline to make the management process easier for businesses.

With the Debt Management feature on CRM, the software automatically generates reports to provide managers with a clearer view of the company’s sales, customers, and debt status, making it easier to make timely decisions. The Debt Management feature on CRM is divided into three smaller categories for managing debt according to business categories:

• Debt by Opportunity
•  Debt by Customer
•  Debt by Order

Each of these sections is equipped with filtering, searching, and data statistics functions.

The software will filter necessary information such as: time period (this week, last week, this month, last month, etc.) or custom-selected time periods; employee account groups; search by position or employee account name. Then, it will generate statistics in the summary table below.

 1. Debt by Opportunity

The system calculates the total debt for all opportunities belonging to that customer, with the following columns:

• Revenue: Total money calculated from invoices that have been or are pending payment.
• Total Receipts: Total money from receipt slips.
• Total Payments: Total money from payment slips that have been paid.
• Profit: Calculated by the system as Revenue – Total Payments.
• Debt: Calculated by the system as Revenue – Total Receipts.

 2. Debt by Customer

For debt by customer, there is an additional section:

• Sales: Total money calculated from closed sales opportunities.
• Debt by Opportunity: Total debt from sales opportunities belonging to that customer.
• Debt by Order: Total debt from all orders belonging to that customer.

 3. Debt by Order

For debt by order, the system will print a detailed report of the total debt for each order and display statistics for each individual order.

CRMOnline, the exclusive digital transformation platform from Long Phát CR, has been built and developed over 12 years on the SuiteCRM platform, the world’s number one open-source software today.