Solution for Integrating IP Call Center PBX into CRM

1. Problems Your Business Might Be Facing:

👉 Inability to identify the customer who is calling — you don’t know who they are, where they’re from, or what they are doing.

👉 Lack of visibility into the customer’s transaction history — what have they purchased, when, and what actions have your staff taken with them?

👉 No tools to store and retrieve customer information when needed.

👉 High costs for traditional call services, with no ability to review call history when necessary.

2. Solution: Integrating CRM Software with IP Call Center – Voice IP

The integration of the IP Contact Center (Virtual PBX) with LeadCard of LONG PHÁT CRM** helps businesses overcome these challenges while enhancing the customer experience.

Key Features of the Integration:

• Click-to-Call directly from the LeadCard screen.
• Popup and identify customers when a call comes in.
• Note-taking during customer interactions, including planning future meetings.
• Call recording for evaluating and improving service quality.
• Internal calls between agents (Free).
• Call transfer to other agents while speaking with a customer.
• Access to information and knowledge bases when needed.
• Make and receive calls directly from PC or SoftPhone devices.

3. LongPhat CRM Partners Who Have Integrated IP Call Center

4. Introducing the CRM + IP Call Center Solution of LONGPHÁT CRM on the Web

5. Introducing the CRM + IP Call Center Solution of LONGPHÁT on the Mobile App CRMOnline

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LONGPHAT CRM – A pioneer in consulting and deploying in-depth CRM solutions for businesses based on SuiteCRM in Vietnam.

For free consultation and more information, please call: WhatsApp: +84 0911.609.292

Please sign up for a free trial today to experience all the features of our CRM integration with IP Call Center.