Specialized CRM Solutions for Spa and Beauty Clinics

Are you facing numerous challenges in your spa and beauty clinic business?

• Large customer data stored in Excel files makes searching and extraction difficult.
• Duplicate and inconsistent customer information across branches.
• When customers contact you, staff lack access to customer history for appropriate care.
• Lack of tools for reporting and statistics.
• Significant time spent consolidating sales reports due to dispersed customer data in branch-managed Excel files.
• Lack of collaboration among staff across branches.
• Challenges in securing sensitive information (Who can see my data?).
• Inconsistency in sales and customer care during staff changes.
• Staff need tools to manage their customers.
• And many other issues.

This article is for spas and beauty clinics looking to understand CRM solutions.

The LONGPHAT CRM online solution for spas will help you overcome all these challenges in:

• Managing customer lists
• Managing customer invoices
• Tracking invoice statuses
• Managing sales revenue
• Tracking customer service usage
• Managing commissions for receptionists
• Managing commissions for technicians
• Managing employee salaries
• Managing payments and printing bills
• Managing customer calls via mobile app with VoIP
• And many other issues…

In today’s competitive environment, spas need to invest in suitable tools for effective sales and customer care strategies. Software helps spas easily access customer history, understand clients, and convert customers into sales transactions, achieving high revenue while managing and updating information quickly with automated reporting. All of this is addressed in the LONGPHAT CRMOnline solution for spas.

LONGPHAT CRM’s CRMOnline Solution for Spa and Beauty Clinics

From the above challenges, we have developed the CRMOnline for Spa solution on the SuiteCRM platform, making customer management and care easier than ever.

Our CRM solution for the spa industry optimizes sales and customer care processes in four steps: New, In Contact, Converted, Transaction Occurred. All customer care activities are consolidated in a single interface—LeadCardView—on the SuiteCRM platform.

Process Description:

1. Approaching Potential Customers (New Customers):After marketing, spas seek customers from various sources: Facebook, Zalo, websites, etc. The CRM integrates with these platforms, automatically capturing customer data such as name, interested services, phone number, and comments when they interact with posts. This data is displayed new in the software and categorized as new customers.Customer service representatives then follow up through calls, emails, or in-person consultations, moving the information to the In Care category.
2. Scheduling Appointments:After consultation, customers agree to services at the spa.
3. Check-in:At the scheduled time, customers arrive to check in. Their information is recorded, and upselling opportunities are presented.
4. Service and Payment:Once customers agree to the service, staff confirm the details and issue invoices for payment.
5. Customer Care:The CRM supports customer care through various channels:
   • Follow-up calls
   • Text messages
   • Automated SMS for birthdays and holidays
   • SMS for promotional programs

RENT CUSTOMER MANAGEMENT TOOL FOR 99K/USER – LEADCARDVIEW

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CRMOnline is a leading provider of CRM consulting and implementation in Vietnam based on SuiteCRM.

For free consultation and detailed information, please call: HOTLINE: 0911.609.292

Register today to experience the full features of our customer management and care software for spas—CRM for Spas.